TY - BOOK AU - Marriott,J.Willard AU - Brown,Kathi Ann TI - The spirit to serve: Marriott's way SN - 0887308783 AV - U1 - PY - 1997/// CY - New York PB - HarperBusiness KW - Marriott International, Inc KW - Hospitality industry KW - Management N1 - Includes index ER -